RETURNS

HOW TO RETURN
  • Items must be returned within 14 days of the date shown on the dispatch note.
  • Items must be unworn and unwashed.
  • Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.
HOW LONG DO I HAVE TO RETURN AN ITEM?

For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. For all international customers, please return unsuitable items within 28 days of receiving your parcels. Please return unsuitable items in their original packaging.

HOW MUCH DOES IT COST TO RETURN AN ITEM?

We’re sorry, but we are unable to offer free returns, returns must be made at your own cost.

WHAT DO I DO IF MY PRODUCT IS FAULTY?

If you receive a faulty item please return to us as soon as possible. Please remember to get in touch with our Customer Service team prior to returning. You can do so by filling out a Customer Service form  here, and a member of our team will get back to you.

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information from your return carrier receipt and we will check this out for you.

HOW CAN I TRACK THE STATUS OF MY RETURN?

As soon as your return has been received by our warehouse team you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.

DO YOU REFUND THE DELIVERY CHARGE?

We will refund the postage charge if you have cancelled your contract with us in accordance with the Distance Selling regulations.

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

Oh no! We’re sorry to hear this. Please send us a message with your order number, the name/product code of the item you were supposed to receive and further details of the problem. Please return the item to us by following the procedure stated in the ‘How do I return an item?’ and we’ll do our absolute best to get this for you.

Please note that we will refund the postage for an incorrect and faulty item.